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Q.
Coins are not granted.

A.

Check your coin history after some time has passed or check for other reasons.

■It may take some time to be granted.


Campaign coins will automatically be granted to your account within 15 minutes upon settlement, based on the total purchase amount (excluding tax) of eligible campaign titles.

However, please be noted that for purchases made from midnight to early morning (JST), the beginning or ending of each campaign, the coin granting process may take up to several hours at maximum.

Please check your “Coin History” after some time has passed.

 

■Coupons


If you use coupons on the settlement page to make a purchase, some campaign coins will not be granted.
Please check the campaign page for more information.

 

■Global/Japanese Cart


Please use the domestic store’s settlement page participating in a domestic promotion.

In both the Japanese and Global promotion rule section you can find the following notices.
===
<Japanese>
・グローバルストア経由で決済した場合、コインアップ、キャンペーン集計の対象外になるためご注意ください。

<English>
This campaign is limited to purchases made through the BOOK☆WALKER Global Store. Please do not purchase through Japan Store’s cart page. Japanese eBooks are not eligible for this campaign’s Coin Back.
===

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