FAQ
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Q:
What payment options are available for pre-orders?
A:
You may use credit card or BOOK☆WALKER coins.
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Q:
When is my total payment amount fixed after purchasing eBooks?
A:
It depends on your payment option.
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Q:
What payment options are available at checkout?
A:
There are four payment options:BOOK☆WALKER Coin, credit card, PayPal, and WebMoney.
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Q:
How to delete credit card information?
A:
Please check the precautions before contacting us.
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Q:
After changing the device, books disappeared.
A:
Install the app on your new device and sign in with the same account you had before the change.
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Q:
How can I redeem coupons?
A:
You can use coupons on BOOK☆WALKER web store to purchase eBooks. Please type in your coupon code on the settlement screen.
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Q:
Precautions on granted coins through campaigns
A:
Conditions vary depending on the campaign and your purchase conditions. Please check details in advance.
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Q:
I can’t register my credit card
A:
Please register your card information at the timing of your next purchase.
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Q:
Can I sell self-published books from outside Japan?
A:
We currently do not offer the service to customers living outside Japan.
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Q:
Are there any special conditions for the “50% Coin Back for First-time Purchasers” campaign?
A:
Please refer to below for the detailed explanation.
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