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Q: What payment options are available for pre-orders?
A: You may use credit card or BOOK☆WALKER coins. read more

Q: When is my total payment amount fixed after purchasing eBooks?
A: It depends on your payment option. read more

Q: What payment options are available at checkout?
A: There are six payment options:BOOK☆WALKER Coin, credit card, PayPal, WebMoney, Niconico point, and Amazon Pay. read more

Q: I cannot reissue my password. I didn’t receive password assistance email.
A: There are some possible reasons. read more

Q: Can I get an Receipt issued?
A: Receipt can be issued from [My Account]. read more

Q: How to delete credit card information?
A: Please check the precautions before contacting us. read more

Q: After changing the device, books disappeared.
A: Install the app on your new device and sign in with the same account you had before the change. read more

Q: How can I redeem coupons?
A: You can use coupons on BOOK☆WALKER web store to purchase eBooks. Please type in your coupon code on the settlement screen. read more

Q: Precautions on granted coins through campaigns
A: Conditions vary depending on the campaign and your purchase conditions. Please check details in advance. read more

Q: I can’t register my credit card
A: Please register your card information at the timing of your next purchase. read more

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