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Q: Can I exchange my Coins (JPY) to Points (USD)?
A: It's not possible to exchange coins to points, but you can still use your coins to the Global and Japan store. read more

Q: How can I check my coin balance?
A: You can access your coin balance from your "Point History" page read more

Q: What is “Buy with Coins (JPY)”?
A: You can purchase eBooks with just one click read more

Q: What is “Bulk purchase of 5 or more volumes”?
A: You will receive additional 15% point-back on top of your membership rank when you buy 5 or more volumes of the same series in 1 settlement read more

Q: How can I gift someone an eBook/audiobook?
A: You can use the "Buy as Gift" option read more

Q: What payment options are available at checkout?
A: There are six payment options: BOOK☆WALKER Point, Credit Card, PayPal, WebMoney, Niconico Point, and Amazon Pay. read more

Q: What are the “Pre-order” and “Subscribe to Series” functions?
A: Through these functions you can purchase titles automatically at the timing of its release read more

Q: How can I link my BOOK☆WALKER and niconico account?
A: Please use the "Additional sign-in" function read more

Q: I didn’t receive my points
A: Please check the possible reasons below read more

Q: How can I redeem coupons?
A: You can use coupons during Payment Conformation/Checkout read more

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