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Q.
I forgot my password. /I don’t know what my password is.

A.

Please select the option that matches your BOOK☆WALKER account type.

Please select the option that matches your BOOK☆WALKER account type.

1. BOOK☆WALKER direct account with your e-mail address


Please reset your password as follows:

  1. Access “Reset password” page
  2. Input your registered e-mail address and submit
  3. You will a Password Assistance e-mail

    Sent from: noreply@bookwalker.jp
    Subject: [BOOK☆WALKER] パスワード再発行のご案内 / Password Assistance

  4. Click the URL in the e-mail, fill out your birth year/month as well as your gender
    *URL to reset password is valid for 24 hours.

 

Please contact our customer support [support@mail.bookwalker.jp]  with the following information if you have withdrawn the e-mail address registered to BOOK☆WALKER or forgot your e-mail address.

  1. Registered e-mail address or possibly registered e-mail addresses
  2. Birth Year/Month
  3. Gender
  4. Titles of purchased eBooks

 

2. Social Media account


If you created a BOOK☆WALKER account through your Social Media or Google account, please re-issue your password from those services.

  1. reset your password at the Social Media/Google website.
  2. Check if you are able to sign-in to your BOOK☆WALKER account from “Sign in with below account”.

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