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Q.
How can I cancel “Pre-orders” and “Subscribe to Series”?

A.

You may cancel from “List of Pre-ordered eBooks” on My Account.

You may cancel your pre-ordered eBooks/subscribed series from the List of Pre-ordered eBooks page.
Please cancel your pre-order/subscription at least 5 hours before the release date shown on the book details page in Pacific Time.

Subscribe to Series Function


*Your pre-ordered eBook/subscribed series cannot be cancelled when the purchase process starts.
*We cannot accept returns or refunds after completing the purchase of a pre-ordered/subscribed eBook.
*You may also check the details of your “Device for Automatic Download” for pre-ordered eBooks/subscribed series from the List of Pre-ordered eBooks page.

■Steps for Cancelling Pre-ordered eBooks/Subscribed Series


Please go to the “List of Pre-ordered eBooks” page to cancel your pre-orders and series subscription.

  1. Select titles/series you wish to cancel shown under “Pre-ordered Titles/Subscribed Series”.
  2. Select “Cancel Selected Pre-order(s)” button.
  3. Select “OK” when a message, “Would you like to cancel the selected pre-order(s)?” is shown.

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