Q.
I can’t use my Points or Coupon after suspending the settlement
A.
Please select the [Cancel Provisionally Applied Coupon/Point(s)] button on the Payment Confirmation page
If you suspend your purchase after applying a coupon code or BOOK☆WALKER Point on the Payment Confirmation page, the system will mark your applied coupon code or point(s) as “under application”.
How to make your coupon code/point(s) available again
- To avoid multiple settlements, please make sure to close all browser or tabs opened
- Access your “Payment Confirmation” page with a new browser
- Click the “Cancel Provisionally Applied Coupon/Point(s)” button
- Re-enter the coupon code or point amount you want to use
- Proceed with your payment
FAQ