Q.
I didn’t receive the correct amount of membership rank points during preorder
The reason might be the release date of the preordered title
When purchasing an eBook/audiobook through pre-order or series subscription, points granted according to membership ranks are determined based on your membership rank at the timing of its release date and not when pre-ordering.
Therefore, the actual point-back rate may differ from the rate shown when you pre-order the eBook/audiobook.
Example
Month of preorder: November.
Membership rank: Guardian.
Price: 5 USD
Month of release: December.
Membership rank: Explorer.
Total amount of point-back: 0.5 points (10%)
(5% “Explorer” membership rank point-back, plus 5% pre-order point-back)
Notes
The point-back rate for pre-order may be more than 5% depending on the eBook/audiobook.
Membership rank calculation is based on USD (US Dollar) excluding tax and coupon discount.
FAQ