Q.
My purchased eBooks disappeared
There might be several reasons for that, such as listed below:
Your eBooks are in your [Archive]
It’s possible that your eBooks got moved to your Archive.
To move your archived eBooks back to [My Library] please follow the steps below:
BOOK☆WALKER App
- Select “Settings” – “My Page”
- Select “Archived Books” under Menu
- Choose the eBooks you wish to restore, then select “Retrieve from Archive”
- Restored eBook(s) will appear in “My Library”
Web Browser
- Go to the “Archived eBooks” page
- Choose the eBooks you wish to restore, then select “Retrieve from Archive” button at the bottom
- Restored eBook(s) will appear on the “Purchased eBooks” page
*For more details about the Archive, please check the FAQ: What are “Archived Books”?
You purchased eBooks with a [niconico] account
If you’re also using a niconico account and you linked your account to your BOOK☆WALKER account with “Additional Sign-in”, your BOOK☆WALKER account information will be prioritized.
If you purchased you eBooks using niconico, please sign-in using your niconico account without using “Additional Sign-in” and check your “Archive”
You accidentally created another account
Please check your personal information on [My Account] to see if the account you are currently signed-in and the account you made purchases with is the same.
FAQ