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Q: The bottom of the screen is hidden by the status bar on the Android app (version 5.1.1)
A: This malfunction occurs on a device with a notch. Please try a temporary countermeasure until we fix it. read more

Q: The free eBook I’ve downloaded says it had expired on my app
A: Please be advised that some free eBooks have a viewing deadline. read more

Q: The app crashes while reading / error code 3 is displayed / the eBook page looks corrupted
A: Please try the followings to see if your are able to solve your issue. read more

Q: The app is slow / Actions are slow on the Bookshelf and List screen
A: Recreating the book list may solve your issue. read more

Q: Can I read books purchased on other bookstores on the BOOK☆WALKER app?
A: No, you may not read books purchased on other bookstores read more

Q: Can I read ePub files that I own on the BOOK☆WALKER app?
A: Yes, you may read your ePub files you own by importing them to the BOOK☆WALKER app. read more

Q: Can I change the language displayed on the app?
A: You may change the app language to English or Japanese from your device's settings. read more

Q: How can I stop pop-up messages on the App?
A: You may change "Notification Settings" to stop/receive pop-up messages. read more

Q: Error “999” appeared when reading on Browser.
A: Close the browser first and/or sign out and re-sign in. read more

Q: Error “998” appeared when reading on Browser.
A: Please read an eBook by a single browser only since reading an eBook on multiple browsers at the same time causes this error. read more

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