Q.
I didn’t receive the password assistance email
Please check the following possibilities
The entered email address is different from the one being registered
The password reissue assistance email is sent only to the registered email address.
Please check your registered email address and if necessary register it again.
Mail settings
The password reissue assistance email will be sent from [noreply@bookwalker.jp].
Please change the settings so that you can receive emails from the [bookwalker.jp] domain.
You registered with a social media account or another external service
For BOOK☆WALKER accounts registered using Social Media Logins (Facebook, X (formerly Twitter), etc.) or any other external service (Google/Apple/NicoNico), the account information are not being managed by BOOK☆WALKER.
Please reissue your password from the respective service.
Identity verification fails
If either the entered “Date of birth” or “Gender” is incorrect, the password cannot be reissued.
Please reconfirm and enter the information again.
If you still unable to reissue the password, please contact us with the following information:
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Subject: Unable to reissue the password due to identity verification fails
・Registered email address
・Birth Year and Month (ex. 1980/1)
・Gender
・Purchased book data – book title, volume, and category (manga, light novel, etc.), as well as purchased date and time.
Example: “Konosuba: God’s Blessing on This Wonderful World!, Vol. 5″（Light Novel）- purchased on 2018/04/24 6:00 pm
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*Please inform us of the purchase date as far as you know.
Information can be found in your “Notice of payment completion” email.
*Please inform us as many books as possible.
FAQ