Q.
Why can’t I listen to my audiobooks?
Please refer to the steps in this article if you’re having trouble finding or playing your audiobooks.
I can’t play my audiobook(s) on my web browser
Audiobooks are only available on the BOOK☆WALKER app.
I can’t play my audiobook(s) from “My Library” or “Bookshelf”
Audiobooks can only be played from the “Audiobooks” menu tab on the BOOK☆WALKER app.
You can add audiobooks to your Bookshelf but can’t play them from your “Bookshelf” or “My Library”.
Download does not complete, playback screen does not open or playback does not proceed
Depending on your internet environment, it may take some time for the audiobook download to complete.
Please try downloading your audiobooks in a location with a good internet connection, switching to another internet connection, or restarting your application or device.
If you still can’t play your audiobook, please contact our customer support.
FAQ