Q.
My pre-order purchase failed
There might be two reasons for a preorder to fail
Credit Card Error
Please change your registered credit card information from “My Account” > Credit Card > Edit.
A step by step explanation can be found in our FAQ: How can I register/change with my credit card information?
The new credit card information will be used from your next pre-order onwards.
Insufficient Point balance
Please charge your points (Google Play only) or change the payment method to credit card or PayPal.
The new payment method will be used from your next pre-order onwards.
Postponed release date
If eBook/audiobook data is not received on time from publishers preorders will automatically fail.
In that case the preordered title might be stuck in your preorder list and can only be removed upon request.
How to proceed
Please manually purchase the failed preorder.
FAQ