for Android customers
for Android customers- Q：My Android device cannot recognize my SD card data.A：Please see if your case falls under one of the reasons below.read more
- Q：Somehow all the eBooks are saved into the built-in SD card even though I have chosen the external SD card as the destination to save.A：Please set "Change Destination to Save" on the Android appread more
- Q：What are “Archived Books”?A：eBooks deleted from the app are saved into “Archived Books”.read more
- Q：What is a “Library” function?A：This function saves the current Bookshelf data on the server and allows it to be used (restored) on other devices.read more
- Q：Basic operation of App ViewerA：You can perform various operations from the upper and lower menu bars by tapping the center of the app screen.read more
- Q：What is a “Read While Downloading” function on the app?A：This function allows you to read the eBook content while downloading the ePub file.read more
- Q：The app is slow / Actions are slow on the Bookshelf and List screenA：Recreating the book list may solve your issue.read more
- Q：How are coins during campaigns calculated?A：Granted coins are calculated based on the purchase amount (excluding tax) times the coin-back rate which is set according to each campaign.read more
- Q：The bottom of the screen is hidden by the status bar on the Android app (version 5.1.1)A：This malfunction occurs on a device with a notch. Please try a temporary countermeasure until we fix it.read more
- Q：What payment options are available at checkout?A：There are four payment options:BOOK☆WALKER Coin, credit card, PayPal, and WebMoney.read more