for Android customers
for Android customers- Q：What are “Archived Books”?A：eBooks deleted from the app are saved into “Archived Books”.read more
- Q：What is a “Library” function?A：This function saves the current Bookshelf data on the server and allows it to be used (restored) on other devices.read more
- Q：How are coins during campaigns calculated?A：Granted coins are calculated based on the purchase amount (excluding tax) times the coin-back rate which is set according to each campaign.read more
- Q：The bottom of the screen is hidden by the status bar on the Android app (version 5.1.1)A：This malfunction occurs on a device with a notch. Please try a temporary countermeasure until we fix it.read more
- Q：What payment options are available at checkout?A：There are four payment options:BOOK☆WALKER Coin, credit card, PayPal, and WebMoney.read more
- Q：I’m using the maximum number of devices allowed and can’t reset them.A：The maximum number of devices you may use for the BOOK☆WALKER app are 7. Please follow the procedure below to refresh your device data.read more
- Q：What is the recommended environment for using the Browser Viewer and App?A：Please check the list of recommended environments below.read more
- Q：How can I change the background color when reading an eBook?A：Please follow the steps mentioned below.read more
- Q：The free eBook I’ve downloaded says it had expired on my appA：Please be advised that some free eBooks have a viewing deadline.read more
- Q：The app crashes while reading / error code 3 is displayed / the eBook page looks corruptedA：Please try the followings to see if your are able to solve your issue.read more