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Q: Are there any special conditions for the “50% Point Back for First-time Purchasers” promotion?
A: Please refer to the detailed explanation below: read more

Q: What kind of information will I receive by subscribing to the email newsletter?
A: We send out two types of information read more

Q: Will I be granted membership rank points for preorders?
A: For preorders you will receive membership rank points and additional preorder points read more

Q: What is the BOOK☆WALKER’s Point Program?
A: It's the BOOK☆WALKER’s loyalty program read more

Q: How can I cancel my membership?
A: Please use the Membership Cancellation Form read more

Q: Can I download ePub/PDF/MOBI files of purchased eBooks for other eReaders?
A: No, it's not possible to download ePub/PDF/MOBI files of purchased eBooks read more

Q: How can I add another sign-in method?
A: Please follow the steps below to link your account with other sign-in methods read more

Q: How can I redeem a gift code?
A: You can redeem your eBook by entering the gift code on the Redeem Gift Code page read more

Q: Are all books on BOOK☆WALKER only in digital format?
A: Yes, all books on our store are only eBooks/audiobooks and therefore digital read more

Q: Are all eBooks sold on BOOK☆WALKER in English?
A: BOOK☆WALKER is divided in two web store read more

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