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Q: How can I redeem a gift code?
A: You can redeem your eBook by entering the gift code on the Redeem Gift Code page read more

Q: Are all books on BOOK☆WALKER only in digital format?
A: Yes, all books on our store are only eBooks/audiobooks and therefore digital read more

Q: Are all eBooks sold on BOOK☆WALKER in English?
A: BOOK☆WALKER is divided in two web store read more

Q: How can I cancel my “Pre-orders” and “Subscribe to Series”?
A: Please refer to the detailed explanation read more

Q: What should I do if I purchased a new device?
A: If you purchase a new device we recommend the following 4 steps read more

Q: What is the Browser Viewer?
A: With the Browser Viewer you can read your eBooks with an internet browser read more

Q: What is “PayPal Checkout”?
A: You can purchase eBooks with just one click read more

Q: How can I archive my eBooks without deleting them?
A: You can move them to "Archived eBooks" read more

Q: Do BOOK☆WALKER Points expire?
A: It depends on the type of coin. read more

Q: What is the “Auto Download” function?
A: It automatically downloads pre-ordered eBooks to a specified device read more

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