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Q: My pre-order purchase failed
A: There might be two reasons for a preorder to fail read more

Q: What payment options are available for pre-orders?
A: You can use Credit Card, PayPal or BOOK☆WALKER Points read more

Q: What are the “Pre-order” and “Subscribe to Series” functions?
A: Through these functions you can purchase titles automatically at the timing of its release read more

Q: How can I check when the next volume/chapter becomes available for purchase or pre-order?
A: Please check your Message Inbox or the Release Schedule read more

Q: How can I cancel my “Pre-orders” and “Subscribe to Series”?
A: Please refer to the detailed explanation read more

Q: How can I preorder Simulpub chapters?
A: Please use the “Subscribe to Series” option read more

Q: How can I register/change with my credit card information?
A: Please follow the instruction below read more

Q: How can I delete my Credit Card?
A: Please follow the instructions based on your registration read more

Q: Will I be granted membership rank points for preorders?
A: For preorders you will receive membership rank points and additional preorder points read more

Q: I didn’t receive the correct amount of membership rank points during preorder
A: The reason might be the release date of the preordered title read more

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