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Q: How can I check my coin balance?
A: You can access your coin balance from your "Point History" page read more

Q: What should I do in case of credit card issues?
A: Please check if one of the following error messages appears read more

Q: My pre-order purchase failed
A: There might be two reasons for a preorder to fail read more

Q: How can I gift someone an eBook/audiobook?
A: You can use the "Buy as Gift" option read more

Q: How can I preorder Simulpub chapters?
A: Please use the “Subscribe to Series” option read more

Q: What payment options are available for pre-orders?
A: You can use Credit Card, PayPal or BOOK☆WALKER Points read more

Q: What payment options are available at checkout?
A: There are three payment options: BOOK☆WALKER Point, Credit Card, and PayPal. read more

Q: What are the “Pre-order” and “Subscribe to Series” functions?
A: Through these functions you can purchase titles automatically at the timing of its release read more

Q: How can I register/change with my credit card information?
A: Please follow the instruction below read more

Q: What should I do if a “403 Forbidden” error occurs
A: We are currently investigating the cause read more

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