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Q: Why can’t I listen to my audiobooks?
A: Please refer to the steps in this article if you're having trouble finding or playing your audiobooks. read more

Q: What is an “audiobook”?
A: You can listen to your audiobooks only on the BOOK☆WALKER App read more

Q: How do I play my audiobook?
A: You can play audiobooks only on the BOOK☆WALKER App. read more

Q: How can I redeem a gift code?
A: You can redeem your gift by entering the gift code on the Redeem Gift Code page read more

Q: How can I move eBooks/Audiobooks saved on a SD card to another device?
A: Please use the [Load books saved on the SD card] function read more

Q: I didn’t receive the password assistance email
A: Please check the following possibilities read more

Q: How can I purchase BOOK☆WALKER Point?
A: You can earn and purchase points read more

Q: How can I download eBook in the background?
A: Please turn "ON" you device's [Background] settings read more

Q: How can I change the reading direction?
A: In your [Reading Settings] you can choose between horizontal and vertical reading read more

Q: How can I exclude purchased eBooks or Chapter releases from my search result?
A: By using the [Exclude From Search] function read more

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