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Q: How can I turn off the Sign-in email notification?
A: You can turn off the Sign-in email notification from My Account or add an external account sign-in read more

Q: Someone might tried to hack into my account
A: Please reset your password imminently read more

Q: I can’t log in with my Facebook account
A: Please follow the advice below, depending on the device you are using: read more

Q: Why can’t I listen to my audiobooks?
A: Please refer to the steps in this article if you're having trouble finding or playing your audiobooks. read more

Q: What is an “audiobook”?
A: You can listen to your audiobooks only on the BOOK☆WALKER App read more

Q: How do I play my audiobook?
A: You can play audiobooks only on the BOOK☆WALKER App. read more

Q: My purchased points by Google Play are not reflected on my account
A: Please check your payment status read more

Q: How can I redeem a gift code?
A: You can redeem your gift by entering the gift code on the Redeem Gift Code page read more

Q: How can I move eBooks/Audiobooks saved on a SD card to another device?
A: Please use the [Load books saved on the SD card] function read more

Q: I didn’t receive the password assistance email
A: Please check the following possibilities read more

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